Terms of Service

Last updated September 8, 2026

Please read these Terms carefully. They set out what we do with your family's archive, who is responsible for recording calls, and how disputes are handled — in court in Tennessee, not in arbitration.

The short version. This summary is not the agreement — the sections below control — but these are the points that matter most:

We sell in the United States only. Your missionary can be anywhere, and usually is.
Your family's letters, calls, photos and book are yours. We use them only to run the service. We never train AI on them, sell them, or publish them.
If you record calls, you are the one responsible for telling everyone on the call, including your missionary.
QR codes printed in the book play recordings for anyone who scans them. Keep only what you would be comfortable with a stranger hearing.
AI drafts the book, and you can review, edit and approve every chapter. We print it as it stands when you order, approved or not. AI makes mistakes. Read it.
Written words stay readable free for as long as we operate. Photos, audio and video may move to sealed storage six months after the mission unless you keep a vault. Sealed media is not deleted for non-payment, and a printed code plays for as long as its moment stays kept.
Nothing is deleted because a bill lapsed. You can ask us to export or delete your archive at any time.
Disputes go to a Tennessee court. No arbitration, no class-action waiver, and no jury waiver — you keep every one of those rights. Claims must be brought within a year.

1. Who we are, and how you agree to these Terms

Who we are

Missionary Legacy gathers a missionary's letters, family video calls, chats, photos and videos during their mission; helps compose them into a biography (we call it "the book"); prints the book; and preserves the archive for the family afterward.

Missionary Legacy is operated by Missionary Legacy LLC, a Tennessee limited liability company, with its address at 2104 Carroll Creek Rd, Johnson City, TN 37615. In these Terms, "we," "us," and "our" mean that entity. "Missionary Legacy" and "the service" mean the website at missionarylegacy.com, the app, our email and chat integrations, our call-recording features, printed books, and everything else we provide.

You can reach us at support@missionarylegacy.com.

Independent of the Church

Missionary Legacy is an independent service. We are not affiliated with, sponsored by, or endorsed by The Church of Jesus Christ of Latter-day Saints. We do not have access to the Church's systems, and the Church has no access to yours through us. Nothing here changes any rule your missionary is under.

How you agree

You agree to these Terms and to our Privacy Policy by ticking the box labelled "I agree to the Terms of Service and the Privacy Policy" when you create an account. We record which version of these Terms you agreed to and when, and we keep that record with your account.

If you join an archive by invitation, you agree to these Terms when you create your own account.

If you use the service without an account — as someone who receives a missionary's letters by email, or as a guest at a mission-call opening — the parts of these Terms that apply to what you do still apply to you, and using those features is your agreement to them.

Electronic notices

You agree that we may send you notices, receipts and legal documents — including changes to these Terms — by email to the address on your account or by showing them in the app, and that these count as written notice. Keep your email address current.

Mission-call opening hosts

If you create a mission-call opening page, you take on one extra responsibility: if you choose to record the opening, you are the person responsible for telling everyone in the room that it is being recorded (Section 7). Before you create the opening you tick a box that reads: "If we record the opening, I'll let everyone on the call know it's being recorded. I agree to the Terms and Privacy Policy." We record which version of these Terms you accepted and when.

When these Terms change

How and when these Terms change is described in Section 21.

2. Eligibility and accounts

Who may open an account

You may open an account if you are 18 or older, resident in the United States, and you are a parent, guardian or family member of a missionary, or someone that family has invited. We sell in the United States only.

The service still reaches the whole world, and has to. Your missionary is almost certainly abroad — that is the entire point — and family and friends who follow along may live anywhere. What is limited to the United States is who may hold the account and pay for it, not who the archive is for or where its letters come from.

The service is not for children: nobody under 18 may create an account, and we do not knowingly collect personal information from anyone under 13. A parent may invite a sibling who is 18 or older as a family member; a younger sibling reads the archive over a parent's shoulder rather than through an account of their own. If we learn that an account holder is under 18, we close the account and delete what it created.

The missionary

The missionary whose letters, voice and likeness are gathered is an adult. The missionary does not need an account. They take part by emailing, texting and calling their family as they always would; the family's private capture addresses and the chat relay bring those messages into the archive. An account is reserved for the missionary from the start, and they can claim it later with a password of their own.

Family accounts, owners and members

An archive is created by one person, the account owner. The owner controls billing and decides who joins. Owners invite other family members and give each of them a role:

Account owner — everything, including billing. One per archive.
Parent — everything except billing: settings, members, and editing the archive and the book.
Sibling — reads the shared archive and writes to the missionary; on the call and chat lists by default.
Member (aunts, uncles, cousins, grandparents) — reads the shared archive and writes to the missionary; on the call and chat lists only if a parent switches that on.

Every account role can read the shared archive — letters, photos, chats, journal entries the missionary has opened, and the book. Call recordings and transcripts are the one exception: only the account owner and parents can open them, and the rest of the family sees only the moments those two roles choose to keep. Only owners and parents can edit the archive.

Owners and parents can also switch individual features on or off per person: whether someone is on the call list, in the family chat, has a personal chat with the missionary, and whether their letters go in the book.

The account owner and parents are responsible for who they invite, what roles they grant, and what those people do with the archive. If you invite someone, make sure they are someone the missionary would want to have this access.

Invitations and codes

You can invite people by email, or by a six-character code you text or read aloud. A code carries an expiry and a limit on how many times it can be used. Share codes only with people you mean to admit. If a code reaches someone it should not have, the owner can revoke it and send a fresh one.

One person, several archives

One person can belong to several archives — a grandmother with two grandchildren serving, for instance. Your account is yours; your membership in each archive is separate and is controlled by that archive's owner.

If the account owner can no longer manage the archive

If the account owner dies or becomes unable to manage the archive, another parent on the archive may ask us to become the owner. If there is no other parent, the missionary or another adult member may ask, and we will require reasonable proof of the relationship and of the owner's death or incapacity. Prepaid time, a lifetime vault, and the promises in Section 13 stay with the archive, not with the person who paid.

Keeping your account secure

You are responsible for the accuracy of what you tell us and for keeping your sign-in details private. Tell us at support@missionarylegacy.com if you believe someone has used your account without permission. We may suspend an account we reasonably believe has been compromised while we sort it out.

Followers and guests

People who receive a missionary's letters by email through a follow link, and guests at a mission-call opening, do not have accounts. Followers give us an email address; every letter carries a one-click unsubscribe. Guests give a name and a guess about where the missionary is going, and an email address only if they want letters later. They are bound by Section 6 (Acceptable use) and, for guests at a recorded opening, Section 7 (Call recording and consent), to the extent those apply.

3. The service

What Missionary Legacy does

Missionary Legacy is a private family archive and a biography workshop. During the mission, it:

receives the missionary's letters through private email addresses we give the family, and keeps the family's own letters home;
imports older letters from a Gmail export or Google Takeout when a family joins part-way through;
relays family chat with the missionary through Google Chat and archives the conversation;
hosts a permanent video-call room for the family and records the audio of calls held there (Section 7), or lets a family record a call on speakerphone in the app;
transcribes recordings, labels who is speaking, and pulls out "moments" for the family to keep, set aside or mark private;
gathers photos and videos from shared albums, folders, uploads, email and chat;
lets the missionary keep a voice journal by emailing voice memos, including a journal sealed behind a passcode only they set — a family admin can reset a forgotten one, and the missionary is told and the reset recorded whenever that happens;
asks the missionary one question a week, in chat, to fill gaps in the story;
composes the book, chapter by chapter, from the archive, with your review and approval; and
prints and ships the book, and keeps the archive afterward.

The service will change

We are building this as we go. Features will be added, changed and sometimes removed. We will try to give notice before removing anything a family depends on, and we will not remove your content because a feature changes. Some features depend on other companies' services — Google, our recording and transcription providers, our printer — and if one of them changes or stops, the feature that depends on it may change or stop too.

The demo archive

The example archive shown on our website and in the demo is entirely simulated. No real family's letters, photos or recordings appear in it. It exists so you can see how the service works before trusting it with your own family's story. Do not present anything from the demo as real.

Your Google accounts and other tools

Some features work with your own Google account or the missionary's — shared albums, Drive folders, Google Chat, Google Meet. Your use of those products is governed by Google's terms, not ours. You are responsible for the permissions you grant us and for having the right to connect the accounts you connect.

The missionary's Church email

Many families forward the missionary's Church email to their capture address, or the missionary adds the capture address to their weekly email. You are responsible for making sure you have the right to do that, and for whatever arrives as a result. The Church closes a missionary's account within months after release; anything you want kept should be in the archive before then.

4. Our part of the service

We give you a personal, non-transferable licence to use the service for your family's archive under these Terms.

The software, the website and app, the Missionary Legacy name and logo, the book designs, layouts, cover templates, and the way the service composes and formats a book are ours or our licensors', and stay ours. You may not copy, modify or reuse them outside the service.

Your family's content, and the words and pictures in your book, remain yours as Section 5 says. The layout and design in which we print them is ours, and you may not use it to produce books elsewhere.

5. Your content and the licence you give us

You own your content

Everything you, your family and your missionary put into the archive — letters, recordings, transcripts, photos, videos, chats, journal entries, the facts you record about the mission — is yours, or belongs to the people who created it. We do not claim ownership of any of it. The book, once composed and approved by you, is yours too.

The limited licence you give us

So that we can run the service, you give us a worldwide, non-exclusive, royalty-free licence to store, copy, transmit, back up, transcribe, translate, summarise, caption, index, analyse, compose, format, print and display your content — solely to provide the service to you, to the people you have admitted to your archive, and to the missionary. This includes sharing your content with the service providers who help us do these things, listed in the Privacy Policy, under contracts that limit what they may do with it.

We never edit your originals. Everything the service creates from them — a transcript, a caption, a translation, a summary, a chapter — is a separate, derived copy that you can change or discard. Your originals stay exactly as they arrived.

This licence lasts as long as your content is in the archive, plus the time needed for backups to cycle out, and it continues for anything already printed. We do not use your content to train AI models, to advertise, or to publish anything publicly. Our AI providers are used under business API terms that do not permit them to train models offered to the public on your content.

The missionary, who is usually not our user

The missionary's letters, voice, likeness, journal and personal details are processed even though the missionary rarely holds an account. By creating an archive, you represent that:

you are the missionary's parent, guardian or a family member acting with their knowledge; and
you have told the missionary that their letters, calls, chats, photos and journal will be gathered here, that calls in the family's room are recorded, and that the family intends to compose and print a book from them.

The missionary may contact us directly at support@missionarylegacy.com about their own content.

The missionary's sealed journal

The missionary may keep a private journal behind a passcode that only they set: the family cannot choose the first passcode for them, and the passcode is stored as a one-way hash we cannot see or send. In ordinary use the family does not read sealed entries. An owner or parent can reset a forgotten passcode from the family's settings once one exists, and whoever performs a reset then knows the new passcode and can read every sealed entry. Because of that, every reset — by a family admin or by the emailed link — sends the missionary an email saying it happened and is written, with who did it, into a passcode history shown on the journal page to the whole family, the missionary included; so is any change to an address those notices go to. The seal is a matter of trust made visible, not a lock the family can never open.

A sealed entry appears in the book only when it is shared from behind the passcode — normally by the missionary. A family admin who has reset the passcode could also do it, which is one more reason every reset is disclosed to the missionary.

Personal one-to-one chat threads between the missionary and one family member are also private: parents can see that such a thread exists and can turn the feature off, but they cannot read the words, and those words are left out of the book by default. A photo sent in a personal thread is the exception — photos join the family's photo archive wherever they arrive, so everyone in the archive can see them.

You approve the book

The book is composed from your archive and offered to you chapter by chapter. You must review and approve each chapter before it is printed. We rely on your approval as confirmation that the chapter is accurate, that you have the right to publish what is in it, and that you accept responsibility for it. Nothing in the book is ours; it is your family's record, assembled with our help.

Feedback

If you send us suggestions or ideas, we may use them without owing you anything. We will not use your family's content as feedback.

6. Acceptable use

The service exists for one purpose: to keep a missionary's story for the people who love them. Use it for that. You agree not to:

create an archive for a missionary you do not have a genuine family relationship with, or without the knowledge described in Section 5;
upload, forward or connect content you do not have the right to use, or that is unlawful, harassing, defamatory or sexually explicit;
record anyone in a way the law forbids, or without the notice and consent Section 7 requires;
forward a missionary's letters to people the family has not chosen to share them with;
use a missionary's capture addresses, the chat relay or follow links to send bulk, commercial or unsolicited mail;
try to open another family's archive, guess or brute-force invite codes or passcodes, or forge or alter the signed links behind printed QR codes;
read, or try to read, a sealed journal entry or a personal chat thread that is not yours;
scrape, crawl or bulk-download the service, or interfere with its operation or security;
reverse engineer the service, or resell or sublicense access to it;
present the demo archive, or anything AI-composed, as a real family's record when it is not;
imply that Missionary Legacy, or your archive or book, is affiliated with or endorsed by The Church of Jesus Christ of Latter-day Saints; or
post a name or guess at a mission-call opening that is abusive, or use a guest page to collect anyone's information.

We may remove content, suspend accounts or end service for anyone who breaks these rules or uses the service abusively. Where we can, we will tell you first and give you a chance to put things right; where the harm is serious or the law requires it, we may act first. We will not delete your archive as a penalty without notice and an opportunity to export it.

What we record, and how it shows

Family calls. Each archive has a permanent video-call room hosted by us. When people are in the room, a recording participant joins. It appears in the participant list as "Missionary Legacy", so everyone on the call can see it is there. It records the call's audio. Google Meet may also record and transcribe the call itself when a licensed account is present; when it does, Google shows its own recording indicator to everyone on the call. We keep the audio of family calls, not the video. The recorder joins automatically whenever someone is in the room, unless an owner or parent has switched the room to unrecorded on the Calls page — then the recording participant is not sent in, Google's own recording of the room is switched off, and nothing from the room is imported while the switch is on.

In-app recording. A family can also record a call on speakerphone using the recorder in our app, on any calling service. Nothing joins the call; the recording is made by the person pressing the button, on their own device.

Mission-call openings. The opening of a mission call can be recorded on video, but only when the host presses "Record the opening". The recorder then joins the host's meeting as a visible participant named "Missionary Legacy (recording)". This is the one recording we keep as video.

We do not record secretly, we do not record calls that are not held in your archive's room or started by you, and we do not begin recording an opening on a schedule.

Recording a conversation is regulated, and the rules differ by place. Some U.S. states require every participant's consent; others require only one participant's. Your missionary is serving abroad, and some countries make it a crime to record a call without the other party's consent. Consent from everyone on the call satisfies all of these rules, so that is what we ask you to obtain.

The account owner or parent who turns on call capture — by using the archive's call room, by pressing record in the app, or by starting the opening recorder — is responsible for making sure every participant knows the call is being recorded and consents where the law requires it. In practice: tell everyone at the start of the call, tell the missionary before the first recorded call and again if new people join, and do not invite anyone into a recorded call who has not been told. A visible recorder in the participant list helps, but it does not replace telling people.

A sentence is enough: "Just so everyone knows, this call is being recorded for the book." If anyone objects, stop the recorder before you go on.

Children on calls

Younger siblings often take part in family calls. If minors are on a recorded call, the parent or guardian on the call is responsible for their participation.

What happens to a recording afterward

Family-call audio is transcribed, speakers are labelled by matching voices and names to your family roster — when we cannot tell who is speaking, the label stays "Speaker 2" rather than a guess — and moments are offered to the family to keep, set aside or mark private. Kept moments may be printed in the book with a QR code (Section 8). The call's own summary goes into the book by default; owners and parents can switch any call out of the book, and a moment set aside or marked private never prints.

Owners and parents can delete a call that has no kept moments. A call with kept moments cannot be deleted until those moments are un-kept, because a kept moment may already be printed in the book as a code.

An opening recording belongs to the host's event page. If the family later starts an archive, the recording is claimed into it and does not expire. If nobody starts an archive, we keep an unclaimed recording for three months, remind the host by email at 30 days, 7 days and 1 day before it is removed, and never remove it unless we sent at least two reminders and our email provider accepted them.

Our rights

If we reasonably believe a recording was made without the notice or consent the law requires, we may refuse to process it, remove it, or stop the recorder from joining your room, and we will tell you why.

8. Printed books and QR codes

The printed book

When you order a book, we typeset the chapters and chosen photos as they stand in your archive, send the file and your shipping address to our print partner, and the partner prints and ships it to you. Most missions fill two or three volumes of about 400 pages. The book is printed from your archive exactly as it stands when you place the order, including any chapter you have not yet marked approved — nothing stops you ordering an unapproved book. Because a printed book cannot be edited, please read every page before you order.

The book is private to your family. We do not sell, distribute or display it to anyone else. Where you give copies is up to you — but remember that the book contains other people's names, words and likenesses, and a book that leaves your family is no longer private.

QR codes are keys, and anyone holding the book has them

Beside each kept moment, voice-journal entry and video you chose for the book, we print a QR code. Scanning it plays that story from the recording — the missionary's own voice, starting at the right second — on any phone, with no login. The player starts at the story and stops when it ends, but the listener can choose to keep listening into the rest of that call. Anyone holding the book can therefore hear the whole recording behind any kept moment.

Understand what this means: a printed code is a bearer link. The link is signed so nobody can guess or forge one, but anyone who can scan the page — or a photograph of the page — can hear what it points to. There is no way to ask a listener who they are. By keeping a moment, sharing a journal entry, or choosing a video for the book, you are authorising us to play it to anyone who scans its code, for as long as the book exists.

So:

Only keep moments you would be comfortable with a stranger hearing, if the book ever changed hands. Moments you set aside or mark private never print.
A sealed journal entry the missionary chose to share prints in the family book as text, labelled as shared by them. Its recording gets no code at all: a shared sealed entry prints as text, and nothing in any book plays its audio.
Because a code on paper cannot be recalled, media a printed code points at cannot be deleted while the moment stays kept. If you un-keep a moment, its code stops playing and the page it opens says the recording is no longer shared from the archive.

Printed codes never seal

Our preservation policy (Section 13) may move photos, audio and video into sealed cold storage some months after the mission ends unless a family keeps a vault. Media a printed code points at is exempt. Whatever storage tier your archive is in, a code printed in a book you paid for will play. This is built into the service, not a courtesy: the playback service does not consult your storage tier. If the media behind a code is ever unavailable for a technical reason, the page will say so plainly rather than show an error.

9. AI-assisted content

Where AI is used

We use artificial-intelligence services to do work no family has time to do by hand:

transcribing calls and voice memos, and labelling who is speaking;
translating chat messages;
captioning and categorising photos;
extracting moments from call transcripts, with summaries and word-for-word excerpts;
asking the missionary a weekly question in chat;
composing draft chapters of the book from the archive;
checking every draft chapter against the sources; and
when a licensed Google account is on a call, Google Meet may itself transcribe the call and produce "Notes by Gemini"; when it does, we import those into the archive.

We use language and speech models from Anthropic, OpenAI and Deepgram, vision models from OpenAI for photos, and Google, whose Meet transcription and Gemini notes are produced on Google's side under Google's terms. The providers we use are listed in the Privacy Policy and may change.

Faithfulness

The chapters that tell their story are written from the missionary's own letters, transcripts and the facts your family has confirmed. Before such a chapter is offered to you, a separate fact-check pass compares it against the sources and removes anything the sources do not support.

Two Parts are different, and we say so plainly: the Part about the country and the Part about its cities are background written from a public encyclopaedia entry about that place, so the book can set the scene. They are not your missionary's words and are not presented as such. It is allowed to make a chapter shorter; it is not allowed to add anything. When a transcript is unclear, we would rather leave a speaker unlabelled than guess. If the fact-check step itself fails, the draft is passed through to you unchanged rather than held back — so a chapter you are reading may not have been checked, and your own reading is the only thing behind it.

What we cannot promise

AI makes mistakes. A transcript may mishear a word. A caption may misidentify a place. A chapter may misread a letter's tone, put an event in the wrong week, or leave out something that mattered to you. A translation may miss a nuance. The fact-check pass reduces invention; it does not guarantee accuracy, completeness or fairness, and it cannot correct a source that was itself wrong. Nothing the service produces should be treated as a substitute for your own reading and memory.

That is why you review. You must review and approve each chapter before it prints, and you should check transcripts, captions and moments before relying on them. Derived content is yours to edit or discard; your originals are never changed. When you approve a chapter, you confirm that you have read it and are satisfied it is faithful.

Your content and AI training

Our AI providers process your content under commercial API terms that do not allow them to use it to train models offered to the public. We do not train models on your content.

Disclaimer

To the fullest extent permitted by law, AI-assisted output is provided "as is", and we make no warranty that it is accurate, complete or fit for any particular purpose. Your remedy for an AI error is to correct or discard the output before approval. This paragraph is subject to Sections 16 and 17.

10. Plans, pricing and billing

All prices are in U.S. dollars and are the ones in effect on the date at the top of these Terms. The price shown to you at checkout is the price you pay; if these Terms and checkout disagree, checkout controls.

The setup fee

Opening an archive carries a one-time setup fee of $49. It pays for the work of getting started: importing what already exists, building the mission timeline and preparing the first sample chapter. It is charged once per archive. We do not charge it again if you change plans later, and it is included in the price of a Mission Pass and of a gift. If another family referred you, or you use a code that reduces the setup fee, the lower amount applies. When a subscription begins with a free trial, the setup fee is placed on your first invoice — the one raised when the trial ends — and is not collected at checkout. When a subscription begins with no trial, the first invoice is the checkout itself.

Standard and Premium

Standard — $19 a month. Every letter, chat and photo your missionary sends is archived as it arrives. The biographer asks them one question each preparation day. You record your weekly call yourself in your archive's call room, and we keep and transcribe the voice. You can search the whole mission and print it when they are home.
Premium — $24 a month. Everything in Standard, and two things more: our recorder joins your weekly family call by itself, so no one has to remember to start it, and the videos your missionary sends are archived alongside the photographs.

Those two capabilities are the whole of the difference. Every letter, every chat, the biographer's weekly question, the transcripts, the search, the timeline, the composed book and the codes printed in it that play your missionary's voice are identical on both plans. No chapter and no part of the book is held back from Standard. If we ever intend to move an existing capability behind Premium, we will tell you before we do it.

On Standard, a video your missionary sends is not archived, but it is not destroyed by us either: we record that it arrived, and the file stays where it was sent — in the shared album, in the chat, on their phone. Nothing a missionary sends is deleted because of a billing tier.

Annual billing is offered on Standard only. There is no annual Premium price; choosing annual means choosing Standard.

A monthly subscription renews automatically each month until you cancel it. A monthly plan does not end by itself when the mission ends. Cancel it from the billing page when you no longer want new material captured; the archive stays readable afterward.

Each archive is billed separately.

The free trial, and the months before the mission begins

Every new subscription starts with a 14-day free trial. If your missionary has not left yet, billing does not begin until their mission start date as you entered it, up to a year out. The months before departure are free, because there is nothing yet to capture. The trial never shortens: a family who joins the week before departure still gets their fourteen days. If you cancel before billing begins, you are charged nothing at all, the setup fee included, because no invoice is ever raised. A trial is offered once per family: if you cancel and later subscribe again, the new subscription begins without one.

Mission Passes — pay once, and nothing renews

A Mission Pass is a single payment. Setup is included, nothing renews, there is nothing to cancel, and there is no card on file to expire in month nineteen.

Sister Pass — $299: 21 months of coverage, at the Standard tier.
Sister Pass · Premium — $399: 21 months of coverage, at the Premium tier.
Elder Pass — $399: 27 months of coverage, at the Standard tier.
Elder Pass · Premium — $499: 27 months of coverage, at the Premium tier.

The tier a pass buys is recorded when you buy it and lasts for the whole of the coverage. Two of these passes cost the same $399 and are not the same thing: one is a sister's 21 months on Standard and the other an elder's 27 months on Premium. The checkout screen names which you are buying, and it controls.

A pass buys a fixed number of months of coverage counted from the day you buy it, sized so that a pass bought around departure runs through homecoming and about three months after — long enough for the archive to still be live while the book is being made. If the mission is extended, or you buy the pass part-way through, coverage still ends when those months run out, and you may continue month to month. A pass is meant for a mission with at least twelve months still to run; if less remains, we will point you to the monthly plan.

If your missionary's service is extended beyond your pass, the archive continues month to month at the Standard or Premium rate, and we will tell you before the first monthly charge. If service is interrupted and resumes, coverage keeps running by the calendar; write to us and we will pause it fairly.

When a pass ends, nothing is charged and nothing is deleted — your archive becomes read-only as described in Section 13, and you may order a book once printing opens. If your missionary returns home early, see Section 12.

Gifts

Anyone may buy a gift without creating an account. A gift covers 3, 6 or 12 months of the Standard plan with setup included, priced at the setup fee plus that many months at the Standard rate. The buyer receives a gift code and a printable card; the family enters the code when they set up their archive or on their billing page.

A gift code is a bearer code: whoever enters it first redeems it, and it can be redeemed once. Keep it private until you give it.
Redeeming a gift grants full access for the months it funds. If the archive already has paid time, the gifted months are added on after it.
When the gifted months run out, the archive becomes read-only until a plan is chosen. Nothing is deleted.
Gift codes do not currently expire.

One code per archive, ever, and codes never stack. A code may have a start date, an end date and a limit on how many times it can be used; once any of those is passed, it no longer works.
If another family referred you, you pay half the setup fee. A referral and a code do not stack — you receive whichever is better for you.
If you refer a family, you earn $20 of Legacy Credit once they have been an active paying subscriber for three months. One credit per referred family.
Legacy Credit is applied toward a printed book by request: email us before you order and we will discount it. It cannot yet be redeemed at checkout. It has no cash value, cannot be transferred or redeemed for cash, and is not a deposit.
Affiliates and creators who share a code with their audience are bound by a separate affiliate agreement.

Founding families and other special programs

If you joined under our founding-family program or another written program, the terms of that program govern where they differ from this section. The founding-family covenant keeps that one missionary's archive free for as long as Missionary Legacy operates — not only for the mission — includes the vault for life, and prices printed books the same as for every other family. A second missionary added by a founding family is billed at the standard rate.

Taxes

Prices exclude sales tax, VAT, GST and similar taxes. Where we are required to collect tax, it is calculated from your address and added at checkout.

Price changes

We may change our prices. A change to a subscription price takes effect at your next renewal after we notify you. If you do not accept a new price, cancel before it takes effect. A price change never touches what you have already paid for: a Mission Pass, a lifetime vault, a book already ordered, or a billing period already paid.

How payment works

Stripe processes every payment. We never see or store your card number; Stripe holds it, and we keep only Stripe's identifiers for your customer record and subscription. Stripe's own terms and privacy policy apply to the payment itself.

Recurring charges. By starting a subscription you authorise us, through Stripe, to charge your payment method at each renewal until you cancel.
Managing it. Change your payment method, switch plans or cancel from the billing page, which opens Stripe's customer portal.
Failed payments. If a charge fails, Stripe will retry and we will email you. While a payment is outstanding your archive is read-only: we pause capturing new material and the AI work, and nothing is deleted. When payment succeeds, everything resumes.
Cancelling. When you cancel, you will not be charged again. Your archive stays readable, free, as described in Section 13.
Disputed charges. If you think a charge is wrong, write to us first; most billing problems are fixed in a day. If you dispute a charge with your bank instead, we may pause new capture and book orders while the dispute is open, and we may recover the amount of a reversed charge for a book already printed or time already used. Your archive stays readable while we sort it out.

11. Books and shipping

The editions

The printed book comes in three editions. Every edition holds the complete story. They differ in how they are made, never in what they say. All three are hardbound, printed in colour on heavy coated paper, at A4 size (8.27 × 11.69 inches).

Standard — $99 per volume. Hardbound case wrap, standard colour.
Photo — $199 per volume. Hardbound case wrap, premium colour.
Heirloom — $299 per volume. Linen-wrapped hardcover with a dust jacket, premium colour.

Volumes

A volume holds up to about 400 pages. A mission with many letters and photos produces more than one volume; most missions come to two or three. The number of volumes is computed from your actual book at checkout, never chosen by you or by us to change the price, and every volume is priced the same — three volumes of the Standard edition are three lines of $99 on your receipt. The book planner shows a live page estimate while you decide what goes in, so length is a visible choice and never a surprise at checkout.

Read it before we print it

The book is composed from your archive by our AI biographer, and the Book page shows which chapters you have reviewed and marked approved. What we print is the book as it stands in your archive when you place the order — approved or not. We do not block an order over an unapproved chapter, so the reading is yours to do: please go through it before you order, because we cannot proofread your family's story for you and a correction after printing is a new order.

The codes printed in your book

Kept call moments and other recordings you choose print with a small QR code that anyone holding the book can scan. Read Section 8 before you approve moments for print.

Who prints and ships it

Your book is printed and shipped by our print-on-demand partner, Lulu. To fulfil your order we send Lulu the interior and cover files, the exact edition specification recorded when you bought — so you receive the book you paid for even if we change an edition later — the number of pages and volumes, the name and shipping address you gave at checkout, a phone number if you provided one, and a contact email for delivery problems. Today a person on our team places that order with Lulu by hand from your order record, which means they see the name, address and phone on it. Lulu uses that information to make and deliver your book, under its own terms, and may print at a facility near your destination.

Shipping and delivery

Shipping is included in the price of each volume, within the United States. We do not ship internationally today: a 400-page hardbound volume costs more to send abroad than we could include in the price without raising it for everybody, and we would rather say so than quote a price we cannot honour. If you want a copy sent overseas, write to us and we will tell you what the postage actually costs before you decide. You are responsible for giving us a complete and correct shipping address. We will email you when your book ships, with tracking when the carrier provides it. Printing and delivery times vary by edition, destination and season; we do not promise a delivery date.

Print defects and shipping damage

If your book arrives damaged, or with a printing or binding defect — pages missing or out of order, a cover misprinted, a spine split — tell us within and send photographs. We replace defective or damaged books at no charge. A defect is a fault in the making of the book. It is not the content you approved: a typo in a chapter, a photo you wish you had swapped, or a moment you decided later you would rather not have shared are not defects, and a reprint for those is a new order at the normal price.

Cancelling a book order

Books are printed to order, one at a time, for one family.

12. Refunds and early return

If your missionary comes home early

Missions sometimes end early, and honourably. If yours does, the unused full months of a Mission Pass or other prepaid period come back to you — as a credit toward any book, or as a refund. The choice is yours. The archive remains yours either way, and no family is ever financially penalised on top of an early return. Write to us and we will calculate the unused months and arrange whichever you choose.

Defective books

A book with a printing defect or shipping damage is replaced free, as described in Section 11.

Everything else

Except as described above, or where the law where you live gives you a right we cannot take away, payments are not refundable.

13. Retention, sealing and the vault

We built Missionary Legacy around one rule: raw is sacred. The originals you and your missionary give us — letters, recordings, photos, chats — are never edited, and nothing in a family's archive is destroyed for non-payment.

When we say nothing is ever deleted, we mean by us, for non-payment. A family may still ask us to delete its archive, and an unclaimed call-opening recording is removed after three months. Both are described below.

Every written word, free, for as long as we operate

Letters, emails, chats, call transcripts and summaries, journal entries, mission facts, and the digital book you read on screen stay readable, free, for as long as Missionary Legacy operates, whether or not you keep paying. This costs us almost nothing to keep, so we promise it without conditions.

Photos, audio and video

Photos, call recordings, voice memos and videos are larger and cost real money to keep live. The policy:

While the mission is running, and for six months after the mission end date recorded in your archive, all of it stays live and free. If your archive has more than one missionary, we use the latest end date. If we do not have an end date, nothing seals — not knowing must never seal anything.
Nothing seals without notice. We will not move any family's photos, audio or video into sealed storage until we have written to you first, named the date, and given you a way to keep everything live. As of the date at the top of these Terms no archive has been sealed, and the sealing process is not running yet.
When we do begin, you will have a choice, and we will show it to you before the date:
Keep it live with a storage plan. It is not on sale yet; we will publish its price here and on the pricing page before any family's six months are up.
Let it seal. Your photos, audio and video move out of the live archive into sealed cold storage. Sealed is not deleted. Sealed media can be restored on request. If restoring carries a fee, we will name it in the notices we send before anything seals, never only at the moment you ask.

Nothing has been sealed, and no storage plan is on sale. Today photos, audio and video stay live for every archive at no charge.

What never seals

The codes printed in your book keep working, whatever the storage tier. A code printed in a book opens the recording behind it whether or not the archive is vaulted. A book is an object you paid for and put on a shelf; a code that answered "restore your archive to hear this" would be a promise broken in the one place we cannot afford to break it. This is enforced in our software: the playback service does not consult your storage tier, and the same rule prevents anything a printed code points at from being deleted. It is a carve-out, not an amnesty — the rest of an unvaulted archive still seals.
Founding-family archives never seal. The vault is included for life.
Anything a paying archive holds. While you have any live subscription, pass, gift or vault, nothing is sealed.

When a subscription ends

When your subscription, pass or gift ends, we stop capturing new letters, chats and calls and the AI work pauses. Everything already saved stays readable. You are never locked out of your archive for not paying. Resubscribing at any time resumes capture.

Mission-call-opening recordings

Hosting and recording a mission call opening is free and needs no account. If you never start an archive, this is the one place in the product where a recording is removed rather than sealed: we keep an unclaimed recording for three months, remind you by email at 30, 7 and 1 days before that date that it is yours to download free, and never remove it unless at least two of those reminders were actually delivered — if they were not, we extend the date instead. The moment your family starts an archive, the recording is claimed into it, the deadline is cleared, and it never expires.

Export and deletion

Export. Write to support and we will email you, at no charge, a copy of what we hold about you as a person: your profile, the letters you wrote, the photos you added, and your orders. A single complete copy of a whole archive — every photo, recording and transcript together — is not something we can produce yet. When it is, we will say so here.
Deleting your archive. An account owner may ask us to permanently delete the archive. We will confirm the request, because it is the one thing we cannot undo: it removes the archive for every member, including the missionary's private journal, and the codes printed in any book you own will stop playing. Apart from un-keeping a moment yourself (Section 8), this is the only way a printed code stops working. Deleting the archive removes its records; the underlying photo, video and audio files are removed separately by hand, and copies persist in our off-site backup until we purge them.
Closing your own login. Any member may ask us to close their login. Their access ends everywhere; the letters and photos they contributed stay in the archive, attributed to them, unless the account owner asks us to remove them.
Copies we do not control. Deleting your archive does not delete copies that exist elsewhere — in your missionary's Church email, your family's Google Photos or Drive, or your own inboxes.

14. Termination and suspension

You may stop at any time

Cancel your subscription from the billing page; your archive stays readable as described above. Ask us to close your login, or to delete your archive, as described in Section 13.

We may pause or end access

We may suspend a member's access, or a whole archive's, or end it, if we reasonably believe that you or a member has:

broken these Terms, including uploading or forwarding content you have no right to share;
recorded a call, or enabled call capture, without the consent the law requires of you;
tried to reach another family's archive, or to get past a passcode, a private chat, or any other privacy boundary in the product;
used the service to harass, harm, impersonate or deceive anyone, including the missionary;
used the service for anything unlawful; or
given us information we needed that turned out to be false.

Suspension is reversible: the member or archive sees an "Access paused" notice and can contact their account owner or us. We will tell you why, and how to resolve it, unless the law or a safety concern prevents us. We never suspend or terminate an archive for non-payment; non-payment only makes it read-only.

If we close the service

If Missionary Legacy ever stops operating, we will give you notice and a reasonable opportunity to take a complete copy of your archive before it becomes unavailable.

What survives

Sections about your content, retention promises for anything already printed, payment obligations already incurred, disclaimers, limitation of liability, indemnity and dispute resolution continue after these Terms end.

15. Copyright and other complaints

Copyright. If you believe content in the service infringes your copyright, send a notice to our designated agent — Copyright Agent, Missionary Legacy LLC, 2104 Carroll Creek Rd, Johnson City, TN 37615, copyright@missionarylegacy.com, agent telephone — Google Voice number to be added — that includes: the work you claim is infringed; where the content is; your contact details; a statement that you believe in good faith the use is not authorised; a statement under penalty of perjury that the notice is accurate and that you are the owner or authorised to act; and your signature. We will remove or disable access to the content and tell the family that uploaded it. The family may send a counter-notice with the information the law requires; if they do, we may restore the content after ten business days unless you tell us you have filed a court action. We close the accounts of repeat infringers.

Other complaints. If you appear in a family's archive or book and object, or believe content about you is unlawful, write to support@missionarylegacy.com describing the content and your concern. We will acknowledge within, tell the account owner, and work toward a resolution. We may remove content where the law requires. The account owner decides what stays in a private archive; we decide what stays on our service.

16. Warranty disclaimer

We care about your family's record more than any clause can say, and we still have to be honest about what we can promise.

The service is provided "as is" and "as available." To the fullest extent the law allows, we make no warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranties arising from course of dealing or usage of trade. In particular:

AI-composed and AI-transcribed content can be wrong. Chapters are drafted by AI models from your archive and pass through a fact-check that removes what the sources do not support, but no model is perfect. Transcripts are produced by speech-recognition services, and speaker labels are assigned by matching voices and names to your family roster and left generic when unsure. Review everything before you approve it for the book.
We depend on services we do not control. Google, our recording partner, our print partner, our payment processor, email providers and the missionary's own Church email account can change, fail or end. If the Church closes your missionary's account before their letters reach us, we cannot recover what was never forwarded.
We do not guarantee that capture is complete. A letter sent to the wrong address, a call the recorder could not join, or a photo left out of a shared album will not be in the archive. Check your archive as the mission goes, not only at the end.
We do not guarantee the service will be uninterrupted or error-free, or that data will never be lost or corrupted, though we keep off-site backups and take the promises in Section 13 seriously.
We are independent of The Church of Jesus Christ of Latter-day Saints and make no representation of affiliation, sponsorship or endorsement.

Some jurisdictions do not allow the exclusion of implied warranties or consumer guarantees, so some of the above may not apply to you.

17. Limitation of liability

To the fullest extent permitted by law, Missionary Legacy and its owners, employees, contractors and partners will not be liable to you for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of data, loss of profits or loss of goodwill, arising out of or related to these Terms or the service, however caused and under any theory of liability, even if we were told such damages were possible.

To the same extent, our total liability to you for all claims arising out of or related to these Terms or the service will not exceed the greater of (a) the amounts you paid us in the twelve months before the event giving rise to the claim, and (b) one hundred U.S. dollars ($100).

These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct where the law does not allow those to be excluded.

A word about what cannot be priced. A letter, or a recording of a son's or daughter's voice, is irreplaceable, and no refund can restore it. We cannot insure the sentimental value of what you entrust to us. We say so plainly, we keep the retention promises above, and we encourage you to keep your own copies of anything you could not bear to lose.

Things outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control — including failures of the internet or of third-party services, acts of government, natural disasters, epidemics, strikes, or the closure of a missionary's Church account — for as long as those events last.

18. Indemnity

You agree to defend, indemnify and hold harmless Missionary Legacy and its owners, employees, contractors and partners from and against any claims, damages, losses, liabilities and expenses, including reasonable legal fees, arising out of or related to:

content you or the members you invite upload, forward or capture into the archive — including letters, photos, recordings and chats that show or mention other people, such as converts, companions, mission leaders and members of the congregation;
recording or capturing a call, or enabling capture, without the consent required of you by the laws that apply to you and to everyone on the call, wherever they are;
your breach of these Terms; or
your violation of any law or of anyone's rights.

We will notify you promptly of any claim, let you control its defence with counsel of your choosing reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that admits fault on our behalf or imposes obligations on us without our written consent.

19. Governing law, venue and how disputes are resolved

Governing law. These Terms and any dispute arising out of them or the service are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules, and by applicable U.S. federal law. If you live outside the United States, mandatory consumer-protection rules of your country may also apply and are not displaced by this clause.

Talk to us first. Before starting any formal proceeding, you agree to write to us describing the problem and what you would like us to do, and to give us sixty (60) days to try to resolve it with you. We will do the same before bringing a claim against you. Most problems are solved this way.

No arbitration, and no class-action waiver. We considered binding arbitration and decided against it (2026-09-08). You keep your right to go to court, including your right to take part in a class action, and neither is signed away by agreeing to these Terms. Nothing here shortens any right you would otherwise have to bring a claim.

Court. You and we agree to the exclusive jurisdiction of the state and federal courts located in Washington County, Tennessee, and each of us waives any objection to that venue.

Your right to a jury. You keep it. We considered a jury-trial waiver alongside arbitration and dropped both (2026-09-08). Nothing in these Terms limits how a dispute between us is heard.

Time to bring a claim. Any claim arising out of these Terms or the service must be brought within one year of the date you first knew, or reasonably should have known, of the facts giving rise to it. After that the claim is permanently barred. This does not shorten any period that cannot be shortened by agreement under applicable law.

20. General terms

If part of these Terms cannot be enforced. If a court finds any part of these Terms unenforceable, that part will be limited or removed to the minimum extent necessary and the rest will stay in force — except as stated in the class-action paragraph above.

Assignment. You may not transfer your rights or obligations under these Terms to anyone else without our written consent, except that the account owner may transfer ownership of an archive to another parent or guardian by asking us. We may assign these Terms to a successor that acquires our business, and the successor must honour the promises in Section 13 and the printed-code promise in Section 8.

The whole agreement. These Terms, the Privacy Policy, the prices shown at checkout, and any written program terms you accepted — for example the founding-family covenant — are the entire agreement between you and us about the service. Marketing pages and the guide describe the service but are not part of the contract unless these Terms say so. If these documents conflict, a written program you accepted controls first, then these Terms, then the Privacy Policy.

Waiver. If we do not enforce a part of these Terms right away, we can still enforce it later.

No third-party beneficiaries. These Terms are between you and us. They do not give anyone else — including the missionary, unless the missionary holds an account — the right to enforce them.

Export controls and sanctions. You may not use the service in violation of U.S. export-control or sanctions laws, and you represent that you are not on any U.S. government restricted-party list and are not located in a country subject to comprehensive U.S. sanctions. We may decline to relay chat, deliver email or ship a book where doing so would violate those laws, and we will tell you if that happens.

Headings and language. Headings are for convenience. If we provide a translation, the English version controls.

21. Changes to these Terms

These Terms carry a version date at the top. When we change them, we change the date, and we record which version you accepted and when.

Material changes — anything that reduces your rights, changes what you pay, or changes what we do with your family's record — take effect no sooner than after we notify you by email at the address on your account and by a notice in the app. Because you accepted a specific version, the app asks you to read and accept the new version the next time you sign in after it changes. If you do not accept, you may cancel, and your archive remains readable as these Terms promise.
Smaller changes — clarifications, corrections, new features that do not reduce your rights — take effect when posted. Continuing to use the service after that date means you accept them.
What a change never does. A change to these Terms does not take back what you already paid for or what we already promised in writing: a Mission Pass, a lifetime vault, a founding-family covenant, the free written archive, or the promise that codes printed in a book you own keep working.

22. Contact

Missionary Legacy is operated by Missionary Legacy LLC, a Tennessee limited liability company, 2104 Carroll Creek Rd, Johnson City, TN 37615.

Questions, help and requests — including export, deletion, early-return refunds and defective books: support@missionarylegacy.com. We read every message and reply personally.
Security. To report a vulnerability or a suspected security problem: security@missionarylegacy.com.
Legal notices to us must be sent to the mailing address above, and are effective on receipt.
Notices to you will be sent to the email address on your account, or shown in the app. Keep your email current.
Copyright complaints go to the agent named in Section 15.

Missionary Legacy is an independent service, not affiliated with, sponsored by, or endorsed by The Church of Jesus Christ of Latter-day Saints.

See also the Privacy Policy. Questions: support@missionarylegacy.com.